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IT Manager

Day shift – PT
Pasig, Metro Manila, Philippines
Senior Management
February 16, 2023
About the Company:

We are hiring for our brand-new Partner, Secret 6! - We are a veteran game development studio that focuses on art outsourcing, full game development and QA testing. Our clients include the biggest developers and publishers worldwide. Our teams are based in the Philippines and Europe, and our parent company is based in the UK. Our new studio in Manila is located at Exquadra Tower 1 Jade Drive.


Job description:

We are seeking an exceptional IT leader, who combines strong technical skills with an acute business awareness, industry experience, and a proven ability to successfully deliver projects. This is an exciting hands-on role, managing all areas of IT throughout the company. 


Leading a small IT team and part of a global team, you will apply the skills learned from your strong technical background to ensure the confidentiality, integrity, and availability of systems and data across the company’s various studios.  From previous roles, ideally in the games industry, you will have strong knowledge and expertise supporting development and QA teams and the tools they use, and you will be well versed in understanding and applying IT security policies and controls to keep confidential data secure.   


Your day-to-day focus will be on the efficient delivery of time-critical support services, administration of networks and systems, and the delivery of IT projects driven both by the business and within IT.      


Reporting to the company’s CEO and the Group IT Director of our parent company, this role is based in Manila, and may require occasional travel to Europe. 


Duties and responsibilities:
  • Designing, building, and maintaining an evolving ITinfrastructure and group of IT services; network & systems administration; maintaining availability SLAs 

  • Administration of firewalls in line with Group IT and security standards and best practice 

  • Along with your IT team, manage responsibility for the company’s Service Desk and the efficient and timely delivery of IT support services 

  • Ensuring the smooth and timely set up of new QA and development projects; liaising with teams and clients regarding technical issues related to client tools and game engines 

  • Management, mentoring, training, and recruitment of IT support staff 

  • Responding to client security audit requests for information and supporting client audits 

  • Development of local IT procedures and workflows including architecture, security, and disaster recovery

  • Working with the Group IT Director on the development of IT strategies, process improvements, and global policies 

  • Problem Management: all problems are tracked, prioritized, and not considered solved until the affected business users consider them solved 

  • Change Management: strict adherence to formal change management policies and processes 

  • Negotiation and maintenance of vendor and consultant contracts and service agreements 

  • Development and maintenance of service levels for allITservices provided to the business 

  • Maintain a testable disaster recovery plan for allITservices 

  • Maintain complete documentation of all services and systems 

  • Responsible for IT procurement, and IT budget management 


Skills and Qualifications:
  • Games development and QA industry experience preferred; handling confidential data 

  • 5+ years priorITmanagement with focus on process improvement, best-practice, infrastructure management, service delivery and partnership with business leaders 

  • Exposure in previous roles to security frameworks such as ISO 27001, NIST, MPAA or other would be a strong advantage 

  • Ability to understand the goals and strategy of both the business and IT, and to translate these into deliverables  

  • Excellent analytical and problem-solving skills 

  • Ability to work to tight deadlines and within constraints 

  • Organizational maturity: the ability to articulate ideas, manage constraints, resolve conflicts, and lead IT teams to accomplish business objectives 

  • Team player – working effectively as part of local and global IT teams

  • Essential technical skills; 

  • Solid understanding of current IT hardware; server, storage, PC, mobile devices 

  • Supporting retail, test, and development kits for games 

  • Operating Systems (Linux, Windows Server, Windows 10/11, OSX, iOS) 

  • Supporting games industry-specific software and tools (Perforce, SVN, 3DS Max, Maya, Zbrush, Unity, Adobe Suite, etc.) 

  • Server Virtualization (VMware; VCentre 

  • Firewall technologies  

  • Understanding and applying networking principles, technologies and switching hardware 

  • PC image deployment technologies 

  • Scripting (Bash, PowerShell, etc.) 

  • Backup systems – (LTO, B2D, Cloud). Veeam would be advantageous 

  • Cloud services; GSuite, Office 365, Azure, AWS

  • The following certifications would be advantageous: ITIL, CCNA, Microsoft Certifications 


What do we offer:
  • Friendly and open-minded teams
  • Informal and casual environment, far from corporate standards.
  • Full-time job based on FTC
  • Hybrid work
  • International and multicultural environment
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